What action should a Shift Lead take if an employee is not performing their duties correctly?

The ideal action a Shift Lead should take when an employee is not performing their duties correctly is to provide constructive feedback and additional training. This approach is beneficial because it helps the employee understand what specific aspects of their performance need improvement and supports their development in the role.

Constructive feedback ensures that the employee is aware of the issues and provides clear guidance on how to improve. Combining this with additional training gives them the tools and knowledge necessary to enhance their skills and correct any mistakes. This method fosters a learning environment where employees feel valued and supported, ultimately contributing to better team performance and customer satisfaction.

In contrast, options like issuing an immediate warning can lead to defensive reactions and may not address the root cause of the performance issues. Ignoring the behavior, even if it seems not to affect customers immediately, can allow problems to persist and may escalate over time. Reassigning the employee to a different position without addressing the performance issue does not solve the underlying problem and might lead to similar issues in a new context. Providing feedback and training creates a more positive and productive workplace culture.