What is a Shift Lead's role in training new employees?

A Shift Lead plays a critical role in the training of new employees by mentoring and guiding them through practical tasks. This involves providing hands-on instruction, sharing best practices, and demonstrating how to perform various job functions in a way that aligns with the company's standards and culture.

This mentorship aspect is crucial, as it allows new employees to learn in an authentic environment, asking questions and getting immediate support as they navigate their job roles. Through this guidance, the Shift Lead helps build the new employee's confidence and skills, ensuring they understand their responsibilities and can perform them effectively.

Creating training materials can be part of the role but is not the primary focus in everyday operations, making it less essential than mentoring. Delegating all training responsibilities or simply observing without feedback undermines the learning process and does not support the development of the new employee.