What is the first step in the five basic steps of OSA?

The first step in the five basic steps of OSA (Order Taking Sequence) is to greet the customer. This step is crucial as it sets the tone for the customer experience right from the start. A friendly and welcoming greeting fosters a positive atmosphere and helps establish a good rapport with the customer. This interaction can significantly influence the customer’s overall impression of the service they are about to receive.

Starting with a greeting ensures that the customer feels acknowledged and valued. It is an essential part of the service that emphasizes the importance of customer engagement and establishes a connection that can lead to increased customer satisfaction. When employees greet customers warmly, it encourages open communication and makes customers feel more at ease, which can lead to a better overall dining experience.

Engaging customers right away with a greeting not only reflects good service standards but also paves the way for additional steps, such as upselling drinks or providing donation opportunities, which can follow after the initial engagement.