What is the opening standard regarding service at Panda Express?

The opening standard regarding service at Panda Express emphasizes the importance of engaging with customers by explaining item availability. This approach ensures that customers are informed about what is currently available, fostering transparency and managing customer expectations effectively. By also being receptive to requests for cooking items that may not be readily available, the staff can provide a more personalized dining experience and enhance customer satisfaction.

This method encourages a proactive interaction with customers, showing that their preferences are valued and that the restaurant is willing to accommodate their needs to the best of its ability. Such engagement not only bolsters customer service but also helps in creating a welcoming atmosphere in the restaurant.

In contrast, cooking all items in advance may lead to a lack of freshness or the inability to cater to specific customer desires. Focusing only on popular items does not take into account the variety that customers may be seeking or new items that they might be interested in trying. Solely concentrating on customer feedback overlooks the critical component of actively informing and involving customers in the service experience, which is key to the Panda Express approach.