Which aspect is emphasized in the "Service with Heart" principle?

The "Service with Heart" principle primarily focuses on providing friendly and excellent service. This concept emphasizes the importance of creating a positive and welcoming environment for both customers and team members. It promotes genuine interactions, compassion, and attentiveness toward customer needs, ultimately enhancing the dining experience.

While being efficient, minimizing wait time, and maximizing sales are important elements of running a successful restaurant, they are not the core of the "Service with Heart" principle. Instead, this principle encourages employees to connect with customers on a personal level, ensuring that they feel valued and appreciated. This heartfelt service can lead to customer loyalty and repeat business, which indirectly contributes to all the other aspects, including efficiency and sales.